Apple Certifications Exam 9L0-509

This release of Epicor CRM also offers a new Self-Service content pack for Epicor
Portal, Epicor’s 9L0-402 standardized cross-product line portal solution based on Microsoft® Windows®
SharePoint® Services or Microsoft® Office SharePoint® Portal Server 2003. This pre-packaged
content may be extended using the Epicor Portal Explorer, which has full role-based access to
CRM data via XML schema. The new Portal content pack offers consistent functionality with
prior (non-SharePoint-based options).
CRM for Business Visibility
The new release of Epicor CRM enables data sharing with Epicor Information Worker,
Epicor’s standardized cross-product line Microsoft Office solution. Epicor Information Worker
extends the value of an Epicor CRM investment by making pertinent information available in
context within a 9L0-509 familiar office productivity environment such as Microsoft Outlook 2003 or
2007, providing users with greater visibility and supporting more real-time customer service.
Online and disconnected access by the distributed workforce is also available, enabling