Outlook Calendar, then capture customer interaction details within Outlook prior to
synchronizing the 70-620 information back to the main system when convenient. This visibility can be
achieved by the new Configuration Manager utility included with the latest release of
Information Worker, which allows administrators to take customer specific Epicor Portal views
and make them available as secure, role-based information within Outlook.
CRM for Maximum Business Productivity
Epicor CRM delivers 70-640 award-winning capabilities that enable midmarket enterprises to
manage the entire customer experience and connect more effectively with their customers on a
Epicor Announces CRM Enhancements
Page 3
daily basis. The latest release, available immediately, provides further support for the customer
lifecycle by supplying essential tools in support of customer-focused initiatives and helping to
maximize businesses most important resources.
“The need for 70-647 real-time information pertaining to every aspect of the customer
relationship has given rise to an anywhere, anytime, any device mantra for access to relevant,
role-based up-to-the-minute information in context,” said James Norwood, vice president of
product marketing for Epicor. “The latest release of Epicor Clientele CRM.NET and the Epico
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